Enhanced Solutions Group


Dedicated Partners For Architectural Lighting Excellence

Our Enhanced Solutions Group is a specialized team of experts focused exclusively on supporting the specification grade architectural products. From design intent to installation, we are here to ensure your project’s success with technical precision and service you can rely on. 

Specification Support and Cross-References

Clear guidance on product selection, spec substitutions, and compatibility across systems.

Installation Techniques & Troubleshooting

Practical expertise to streamline on-site installations and address field challenges efficiently.

Production, Scheduling and Delivery Oversight

Proactive coordination to keep your timelines on track and your materials delivered as planned.

Project Pricing Guidance

Transparent pricing support to align with project budgets and quoting needs.

Custom Capabilities & Product Inquiries

Tailored solutions and expert feedback for unique design or performance requirements.


Standard Quick Ship Program

Fast, reliable lead times are standard, not an exception. Our quick ship program ensures your projects stay on schedule without compromising product choice. 

Element

Ship within 10 days

Entra/Entra CL

Ship within 24 hours

Essence

Ship within 5 days

Decorative

Ship within 24 hours


Specifier Samples In 48 Hours

We understand the importance of experiencing a product firsthand. That’s why we offer a 48-hour turnaround on any ELEMENT configuration delivered ready to plug in and present.

Rapid Sample Fulfillment

48-hour shipping on any ELEMENT configuration to support fast-paced design reviews and client presentations.

Ready-to-Demo

Each sample includes a cord and plug for immediate use, ensuring a seamless demonstration piece

Discretionary Decorative Samples

Cord and plug decorative samples available upon request, prioritized for projects with scale potential.


Fixture Schedule Labels

Send us your fixture schedule, and we’ll label each box accordingly, making it easier for contractors and installers to stay organized and efficient on-site.


Dimmer Capability

Our regularly updated dimmer compatibility list helps ensure seamless performance across a wide range of dimming systems. 

Access the Dimmer Compatibility Guide

Download our comprehensive and frequently updated list of tested dimmers.

Need a Dimmer Tested?  

If the dimmer you’re using isn’t in our compatibility guide, simply send us the unit. If you don’t have it on hand, share the model number and we’ll work on procuring and testing it for you.


Product Crossovers

Need an equivalent to a competitive downlight or fixture? Our team can help identify the best match within our portfolio quickly.

Competitive Match Support

Send us any competitive part number, and we’ll recommend the closest alternative from our collection.

Solutions Across Categories

Applies to everything within the VC&C portfolio, Decorative, Outdoor, and Architectural.

Quick Ship & Pricing Options

When timing matters, we’ll explore fast-turnaround and pricing solutions to keep your project moving.


Lighting Calculations

From quick calculations to detailed photometric analysis, we’re here to support your lighting performance goals every step of the way.

Access Our Photometry Library

Download files directly from our extensive and regularly maintained .IES file library.

Custom Photometry Support

For larger projects or unique product configurations, our team can generate tailored photometric files to validate light levels and distribution.

ENHANCED SOLUTIONS GROUP

P: 847.410.4400

E: ESG@visualcomfort.com


TECHNICAL SUPPORT

P: 847.410.4400

E: techsupport@visualcomfort.com


CUSTOMER SUPPORT

P: 847.410.4400

E: techcs@visualcomfort.com


QUOTATIONS DEPARTMENT

P: 847.410.4400

F: 847.410.4400

E: quotes@visualcomfort.com


Standard Quick Ship Program


ELEMENT

5 days – ANY ELEMENT order of less than 100 downlights (hundreds of thousands of unique SKUs)

10 days – over 100 ELEMENT downlights

ENTRA

24-hour shipping on all Entra downlights