This is for our consumers and trade professionals, if you are a business partner please sign in.

We are sorry your item did not work out. Please complete the form below to request return authorization. All returns must have prior authorization and meet return requirements. Any returns received without an issued return authorization number may be ineligible for refund. INTERNATIONAL ORDERS ARE FINAL SALE.

Return Requirements

• Received within 30 days from the date of delivery
• Packed in their original cartons complete with all parts and original packing materials

The following items are ineligible for return:

• Installed or modified
• Customized or made to order
• Shades, bulbs or accessories purchased individually
• Final Sale
• Last Call
• Open Box
• Not in original package including outside box and all packing material

Restocking Fees (Retail & Trade Customers)

All returns are subject to a 15% restocking fee and return shipping. You will receive an email confirming the amount of your refund once the merchandise has safely reached our warehouse.

Defective Merchandise

If you encounter a defect in your product, please complete the form below to request a replacement or return. Items arrived with shipping damage or lost in transit must be reported within 5 business days to qualify for credits or adjustments. Do not remove from original delivery address.

Signature Collection Policies

All returns are subject to a 25% restocking fee and return shipping.

You will receive an email confirming the amount of your refund pending return and inspection.

Modern & Architectural Collection Policies

Returns are authorized at the sole discretion of Visual Comfort & Co. (Modern & Architectural Collection) and will only be accepted with RMA #. No return will be accepted without this number. Returns are subject to a restocking charge of 20%-100%. Unauthorized will be subject to a 100% restock fee. Please email a request to your customer service representative at returns@visualcomfortco.com or fax at 847-410-4749, for an RMA number and be sure it is clearly marked on the outside of the carton. Product must be returned in original carton, in salable condition within sixty days of RMA issuance for credit to be issued. The specific nature of the problem must be identified for any item returned as defective. Custom products, outdated or modified versions of catalogued items cannot be returned. For assistance please contact us at 800.969.3347

Studio, Fan & Generation Lighting Collection Policies

Returns are authorized at the sole discretion of Visual Comfort & Co. (Studio, Fan & Generation Lighting Collections) and will only be accepted with RMA #. No return will be accepted without this number. Returns are subject to a restocking charge of 20% -100%. Unauthorized will be subject to a 100% restock fee. Please email a request to your customer service representative at returns@visualcomfortco.com or fax at 847-410-4749 for an RMA number and be sure it is clearly marked on the outside of the carton. Product must be returned in original carton, in salable condition within sixty days of RMA issuance for credit to be issued. The specific nature of the problem must be identified for any item returned as defective. Custom products, outdated or modified versions of catalogued items cannot be returned. For assistance please contact us at 800-969-3347